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RevOps Engagement Models: What You're Actually Buying

Companies waste millions on the wrong type of RevOps support. Traditional consultancies sell theoretical slide decks. Managed agencies sell cheap administrative labour. Here is the reality of the RevOps market and why operator-led guidance is different.

The question isn't whether you need RevOps help. It's whether the model you're buying will actually change your outcomes, or just change your invoices.

Four Models, Very Different Outcomes

The RevOps market offers four distinct engagement models. Each has a different cost structure, a different bias, and a fundamentally different failure mode.

Most companies choose based on price or availability. The ones that get results choose based on what kind of judgment they're actually buying.

The matrix below strips away the marketing language and compares what each model actually delivers, where it breaks, and what you should expect.

The Engagement Model Comparison

Full-Time In-House
Traditional Consultancy
Managed RevOps Agency
RevOps On-Demand
Who actually does the work?
1 dedicated employee.
Junior analysts (with “oversight” from a partner).
A pooled team of junior admins.
A senior operator with 15+ years of lived experience.
The Bias
Internal politics and survival.
Theoretical frameworks and billable hours.
Closing Jira tickets as fast as possible.
Lived operational reality and architectural leverage.
Speed to Impact
Slow (3–6 months to hire and ramp).
Slow (Endless “discovery” phases).
Fast (But strictly tactical execution).
Immediate (Rapid strategic clarity and unblocking).
The Fatal Flaw
Hard to hire and retain truly senior talent.
They leave you with a slide deck, not a working system.
They don’t fix the root cause, they just automate the mess.
Limited capacity for low-level administrative ticket closing.

Why Traditional RevOps Consulting Fails

The partner who sold you the engagement is not the person doing the work. That person is three levels removed, reviewing a deck built by someone who has never owned a forecast.

Traditional consulting firms optimise for billable hours. Their incentive is to extend the engagement, not to resolve the problem. Discovery phases stretch. Recommendations multiply. Implementation is always someone else's problem.

The output is a slide deck. It looks thorough. It benchmarks well. But it was built by people who have never been accountable for the outcomes they're recommending. They've observed many revenue functions. They haven't built one.

If your consultant has never carried a forecast, owned a tech stack migration, or been in the room when a deal structure fell apart, they're advising from theory, not experience.

Why Managed RevOps Doesn't Solve the Problem

Managed RevOps agencies treat your revenue function like an IT help desk. They assign a pooled team of junior administrators who close tickets in a queue. Fields get updated. Reports get built. Workflows get created.

None of that fixes the root cause. If your forecasting is broken because pipeline stage definitions are wrong, a managed agency will build you a beautiful dashboard on top of bad data. They'll do it fast. And they'll invoice you monthly for maintaining it.

The structural problems remain untouched. The architecture stays broken. The junior team doesn't have the experience or authority to challenge the decisions that created the mess in the first place.

Automating a broken process doesn't fix it. It scales the dysfunction faster and makes it harder to diagnose later.

About the Author

Nicholas Gollop is a Senior Revenue Operations Advisor with 15+ years building and owning RevOps functions inside companies including Salesforce, Medallia, Beamery, and TransferRoom. He has led revenue architecture, forecasting governance, and GTM alignment across early-stage and enterprise SaaS.

His work focuses on improving decision quality at the leadership layer — not adding operational throughput.

More about Nicholas →

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